Frequently Asked Questions
Everything you need to know about our scalp micropigmentation and hair care solutions.
How long does shipping take for DermMicro products?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location, usually taking between 7-14 business days depending on customs processing.
Are your pigments safe for sensitive skin?
Yes, our specialized scalp pigments are formulated with high-quality, hypoallergenic ingredients designed specifically for the sensitive skin of the scalp and have undergone rigorous safety testing.
What is your return policy for opened products?
Due to the medical and hygienic nature of our scalp products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer professional discounts for clinics?
We offer exclusive wholesale pricing and bulk discounts for licensed professionals and SMP clinics. You can apply for a professional account through our 'Pro Portal' on the website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.
How should I store my DermMicro pigments?
To ensure maximum shelf life and color consistency, store your pigments in a cool, dry place away from direct sunlight and extreme temperature fluctuations.