Returns & Exchanges

At DermMicro, we stand behind our professional-grade scalp care and pigmentation products with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused or gently used products in their original packaging, ensuring the RMA number is clearly marked on the exterior.

• 3.
  Ship to Warehouse

  Send your package using a trackable shipping method to our designated returns center; please note that return shipping costs are the responsibility of the customer.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect the returned items, we will process your refund to the original payment method within 5-7 business days.